Warranty

• This website is strictly reserved for professional clients (B2B).

• All sales on Etech-Parts.com/en are exclusively intended for business customers.

• The legal warranties of conformity and hidden defects under the Consumer Code do not apply to B2B transactions.

Scope of Application (B2B Only)

Placing an order confirms the buyer’s professional status.

Important : The legal warranties of the French Consumer Code do not apply to sales between professionals.

RMA (Return) Procedure

• You must first contact our after-sales team to notify us of the items you wish to return.

• Fill in the product reference, quantity and a detailed description of the issue. Print the RMA form and include it inside the parcel.

• Warranty labels or seals must not be removed or damaged. Otherwise, the return will be refused.

• Once the return is received, administrative processing requires 24 business hours.

Return Shipping Costs & Transport Risks

• Return shipping costs (both ways) and transport risks (loss / damage) remain the customer’s responsibility until the parcel is received and accepted by our team.

• Use proper packaging and a reliable carrier.

Refund / Credit Note Conditions

If the return is accepted:

The refund or credit note will be calculated based on the public price displayed on Etech-Parts.com/en on the date the return is processed.

• If the current price is lower than the original price paid, the refund will be made at the current price.

• If the current price is higher, the refund will not exceed the original purchase price.

Initial shipping costs are non-refundable.

General Exclusions (No Warranty)

The following cases are excluded from warranty:

• Cracks, breakage, shock damage

• Liquid damage

• Misuse or improper handling

• Any repair or opening by a third party

• Missing or damaged warranty seals

• Spare Parts (Phones / Tablets)

LCD Screens (including front glass, digitizer, display panel, frame, backlight)

• iPhone LCD / OLED: Lifetime warranty (limited to the normal lifespan of the device).

• Android LCD screens: 12-month functional warranty.

⚠ Android and iPad screens must be tested before installation.

If the screen is installed without prior testing and breaks during installation, it is not covered.

Other components: 30-day warranty (hidden defects / conformity issues).

Covered Examples：

• White spots

• Touch (digitizer) malfunction

• Dead pixels

• Frame unglued

• Wrong size

• Home button malfunction caused by the screen

• Proximity sensor malfunction caused by the screen

Not Covered：

• Cracked / broken screen

• Burn-in or overheating

• Black spots

• Internal break, no display

• Missing components

• Liquid damage

❌ No Warranty：

Samsung / Huawei / Xiaomi Service Pack or Original Pack screens

(No exchange, no refund)

Mobile Phones

Used / Refurbished Phones

• 6-month warranty against technical defects (excluding cracks / liquid damage).

• Any repair or opening by a third party voids the warranty.

• IMEI will be checked.

• If the return is rejected, return shipping costs will be charged to the customer.

Brand-New Phones

• 12-month manufacturer warranty.

• For iPhones, warranty may be handled directly at Apple Store (invoice required).

Computer Components

• Must be in perfect condition with no scratches or usage marks (including adhesive residue).

• Once installed inside a device (OEM or generic), the component loses its manufacturer warranty.

Accessories & Office Products

• No warranty unless otherwise specified.

• Original brand accessories (Apple / Huawei / Samsung): 1-year European manufacturer warranty.

• Must be returned in original packaging without abnormal usage marks.

Kingston Products

• Lifetime warranty: certain memory modules / cards / adapters (see product page).

• 5-year / 3-year / 2-year warranties depending on model.

Hydrogel Cutting Machine

• 1-year warranty + technical support during warranty period.

Return Address (SAV)

ECO Solution (Etech-Parts)-RMA

Voie A09, Cap 18

189 rue d'Aubervilliers, voie A, porte 09

75018 Paris – France

Téléphone: +33 0753667404

Order Validation (B2B)

 I confirm that I am a professional customer and I accept the B2B Terms & Conditions – applicable Warranty & Return policies. I acknowledge that the legal consumer guarantees under the Consumer Code do not apply, that the return costs/risks are at my expense, and that in the event of acceptance, any refund will be calculated based on the price displayed on the day the return is processed.