Shipping Method

For more information, please consult the links in the following section (exact delivery times according to destination available on the carrier's website.)

Package tracking : tracked online with the package tracking number directly on the chosen carrier's website.

In case of delay, please contact the customer service of the carrier directly.

Customer services: 

09 69 39 13 91

Customer services:

 0 809 40 02 13

Customer services:

3631 ou +33 0810 821 821 

Outside France

Customer services:

 0 825 03 30 33

Carrier

Shipping Time 

Colissimo

in 2 to 10 working days

Chronopost Express

in 2 to 5 working days

DHL Express

in 1 to 3 working days

TNT Express

 in 2 to 7 working days

**Specific international shipments:

For shipments by Colissimo internationally: the package being entrusted to the local postal services once arrived in the country of destination, we cannot give you the precise deadline.

For shipments via Chronopost / DHL: the deadlines depend on the destination, the deadlines indicated in the table above are given as an indication (the deadlines of 5 or 10 days apply to the most remote destinations)

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**Damaged Parcel Chronopost / DHL : Upon receipt of the Chronopost / DHL package, it is crucial to make reservations and specify them on the sign-in slip provided for this purpose if there are any problems. Indeed, as the recipient, you must be vigilant if you accept delivery of a package in poor condition. Fill in all the fields of the form provided for this purpose. Once done, contact us so that we can open a dispute with Chronopost / DHL.

The ideal is to add photographic evidence to your claim request.